TriloDocs | Privacy Notice

How We Use Your Data

We use personal data to:

• Provide and operate the TriloDocs platform

• Authenticate users and maintain security

• Provide customer support

• Monitor and improve system performance

• Comply with legal obligations

We do not:

• Sell personal data

• Use customer data for advertising

• Use customer data to train AI models without authorization

 

AI Processing

TriloDocs may use AI-assisted functionality as part of its services.

Where AI is used:

• Processing is limited to delivering the requested service

• Data is processed in isolation per customer

• Data is not used to train shared models

• Third-party AI providers are restricted from retaining or reusing data

 

Sharing of Personal Data

We may share personal data with:

Service Providers / Sub Processors
Third parties that support our services (e.g. cloud hosting, support tools).
Legal Authorities
Where required by law or to protect rights and safety.
Business Transfers
In connection with mergers, acquisitions, or sale of assets.
We do not sell or share personal data for cross-context behavioral advertising.
All service providers are required to:

• Process data only for specified purposes

• Maintain confidentiality

• Implement appropriate security measures

 

International Transfer

Personal data may be transferred outside the UK or EEA, including to the United States.

Where required, we implement safeguards such as:

• Standard Contractual Clauses (SCCs)

• UK Addendum to SCCs

• Other lawful transfer mechanisms

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Data Retention

We retain personal data only as long as necessary.

Specifically:

• Data is retained while your account or project is active

• When a project is deleted, associated data is removed from production systems

• When customer engagement ends, data is deleted unless required for legal or operational reasons

• Backup data is retained temporarily and deleted through standard cycles

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We may retain anonymised, non-client operational data (e.g., aggregate usage metrics) for service improvement.

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You also have the right to lodge a complaint with us or the Information Commissioner's Office, the supervisory authority for data protection issues in England and Wales. If you are based in the EU you can find your relevant supervisory authority here. 

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Your Rights

Depending on your location, you may have rights under applicable data protection laws.

UK / EU Rights (GDPR)
You may have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion

• Restrict or object to processing

• Request data portability

• Withdraw consent

U.S. Privacy Rights (e.g. California)
Where applicable, you may have the right to:

• Know what personal data is collected and how it is used

• Request deletion of personal data

• Request access to your personal data

• Correct inaccurate personal data

• Opt out of the sale or sharing of personal data (note: TriloDocs does not sell personal data)

• Not be discriminated against for exercising your rights

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Because TriloDocs acts as a processor/service provider, requests should typically be directed to your organisation (the controller/business). We will assist our customers in responding to such requests where required. You may also contact us directly at contact@trilodocs.com.

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Security

We implement appropriate technical and organisational measures to protect personal data,
including:

• Access controls

• Encryption

• Monitoring and logging

• Secure infrastructure

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Please keep in mind that privacy law is complicated, and these rights will not always be available to you all of the time.